HP Color LaserJet Enterprise M553DN Duplex Printer (B5L25A), White, 18.9 x 18 x 15.7 inches

I'm not affiliated with HP, this is not paid advertising for anybody. I just wanted to give positive feedback for a product I genuinely feel deserves the good remarks. Hopefully you find this information helpful.I bought this printer as a gift for my wife, and she likes it very much, but honestly it's probably over-kill for our home use. She doesn't need all the enterprise business features, but those are very much appreciated by myself, who provides technical support. I particularly appreciate the printer works with my Linux computers over the home network, and the HP admin Web UI makes management easy. The main selling point was color photo print quality of 1200 DPI, which is good enough for my family, and actually is kind-of an understatement. Totally subjective, your miles may vary, we are not professionals.... but the photo prints look really really great! The toner that comes with the printer is the "A" variety (E.G. CF360A black toner) which is the smaller capacity lower price toner cartridges you would expect to receive on a new printer. There is an "X" variety that supposedly provides higher ink capacity, which is what I bought my wife for backups toner. However, the factory toner cartridges still show 100% with our nominal usage over several months, because we don't print anywhere near this printers rated monthly capacity. The point here is there is plenty of toner available in factory new, but your miles may vary. It's hardly worth mentioning this printer has duplex printing, because of course it does as it's a business class printer. That said it also prints at a fairly decent rate, the (PPM) Pages Per Minute specs that all printer makers seem to obsess over. Finally, this printer supports mobile printing from my Android device via HP mobile print services. It's not something I ever thought would be worth mentioning, but being able to make prints from phone or tablet is totally convenient, and a game changer.

So far... I am beyond thrilled. The quality EXCEEDS that of the professional print shop I'd been using. I print illustrations and bind them into art books. There are more configuration options for color management that I can even comprehend (it's truly a professional grade printer) but luckily printing from Acrobat and letting either Acrobat or the printer handle color management has yielded fine results. I probably haven't even scratched the surface. 1200dpi! I bet your professional printer isn't even using 1200x1200 capable equipment! I print on heavy 67lb Vellum Bristol card stock and it handles it just fine, zero jams unlike the 452 I had prior. And the price?!? It comes with 4 FULL toner carts, which retail at over $700 by themselves! I got over 5000 full color prints out of the "starter" carts before they were empty, and I print at 50% or more coverage. I wish I'd skipped the 452 and just gotten this beast, the savings in toner alone would've paid for itself thrice over by now. When/if the wireless version is available for not much more ill probably upgrade, but wired printing suits my purposes for now. This can connect to a network with an ethernet cable and you'd technically then have wireless printing provided you have the router and equipment, but this printer is NOT wireless capable in and of itself. Tip: a lot of people ask; "can it print on card stock". You need to find out the GSM spec of the paper you're wanting to print on, the LB rating is meaningless and has nothing to do with the actual thickness of the paper. So far I've printed on up to 220 gsm (the heaviest stuff out there) with no issues, but I suspect a 144gsm/67 lb Vellum Bristol is the heaviest you'd want to go if you're printing at that weight on a regular, constant basis.

The product is nice, but trying to get any form of customer support is not possible and an embarrassment to a company like HP. Here is what happens when you try to ask a simple question: Go online and click the Get Support Options button. You have to choices: they would clearly like you to use Chat since it probably cheaper for them. They tell you it is faster; it is not. Enter your name and serial number and you will be placed "in queue"; 5 people are i the queue ahead of me. They tick off the queue at a rate of about 5 to 10 minutes per person. So, about half hour later, you stare at the exciting message "Waiting for technician... Position in queue: You are next". Now things slowly become worse, 10 minutes waiting, 20, 30 minutes go by, still nobody, then aha "Connected. A support representative will be with you shortly." Sounds good except no support representative ever bothers to be with me, and certainly not "shortly". We are about an hour in to this now. So lets try to call the provided 800 number: 800-3345144. Ok we know it will be "longer" to use that phone option, but we really do like our simple question answered on that $600 business enterprise printer with $1000 refills, and you would think someone at HP would care to answer the phone. No, they don't. Call the number, and you will prompted to speak the model of your printer. You would think the HP voice recognition can recognize the models of it own printers. No, it can not. It can only recognize the the numbers at the end it, not the actual models. So your LaserJet Enterprise M553 is known as 5-5-3. Don't even try to add the 'M' to it, because they may think you bought kitchen blender. But 553 will get you through to the support person, and the system suddenly knows then that is a Laserjet M553, so that is encouraging. So are the 5 or 6 "clicks" that follow, even though reminiscent of a 1950's manual phone switchboard, one would think there is a person connecting "shortly" to answer our question. No. They just hang up the line. No "sorry", no " we are to busy", no "more than 5000 in queue ahead of you". Just hang up. Ok let's call again... same result. Call 4 more times... identical scenario. Let's check the customer support chat window that is still open. Still no one answering there either. And that is how you get a one star review on Amazon.